Terms of Use of the Real-bro Service

1.1. Operator — Serhii Poliakov EI, entrepreneur individuel (EI) under French law, micro-enterprise regime, SIRET 10527513500017, address 36 rue Victor Hugo, 76530 Grand-Couronne, France, telephone +33 939 24 93 33, email [email protected]. The Operator owns the Real-bro service and supplies the services described in these Terms.

1.2. Service (Platform) — the Real-bro service at real-bro.com, its subdomains and applications: property search and rental, a directory of professionals, tenant profiles, discussions and AI matching tasks, AI calls.

1.3. User — a natural person registered in the Service.

1.4. Consumer — a User acting for purposes outside their trade, business, craft or profession. The Service is intended for consumers; the professional mode is not open.

1.5. Free Plan — open-ended access to the Service without payment, with limited allowances.

1.6. Paid Access — access to the extended features of the Service for a definite period, acquired by a single payment.

1.7. Minutes Bundle — a definite quantity of minutes of AI calls, acquired by a single payment.

1.8. Coins — the internal units of account of the Service, silver and gold (section 8).

1.9. Wallet — the section of the personal account in which Coins are recorded.

1.10. User Content — information posted by Users in the Service: property listings, photographs, profiles, tenant profiles, messages and comments.

1.11. Listing — the card of a property in the Service.

1.12. National consumer law — the law of the Member State of the Consumer's habitual residence transposing Directives 93/13/EEC, 2011/83/EU and (EU) 2019/770: in France, the Consumer Code; in Spain, Royal Legislative Decree 1/2007 (TRLGDCU); in Italy, the Consumer Code (Legislative Decree No 206/2005); in Portugal, Decree-Laws No 24/2014, 84/2021 and 446/85; in Germany, the Civil Code (BGB). Where these Terms cite a provision of the TRLGDCU, the corresponding provision of the National consumer law applies to a Consumer resident in another Member State.

1.13. Contract Documents — these Terms, the “Payment and Refund Terms of the Real-bro Service” and the descriptions of plans and bundles published in the Service. The Privacy Policy is the information provided under articles 13 and 14 of Regulation (EU) 2016/679 and does not form part of the contract.

2.1. These Terms are the Operator's offer to conclude a contract for the use of the Service between the Operator and the User.

2.2. The subject matter of the contract is access to the Platform and its features to the extent of the plan chosen, and the Operator's own digital services: search, AI matching tasks, discussions, AI calls.

2.3. Access to the Platform is a digital service within the meaning of Directive (EU) 2019/770 and a service contract within the meaning of Directive 2011/83/EU.

2.4. The Operator supplies its own services, for which it is liable as the supplier, and intermediary services — the storage and display of User Content — in respect of which it is a hosting service provider within the meaning of article 6 of Regulation (EU) 2022/2065 (sections 13 and 14). In so far as it disseminates User Content to the public, the Operator is also an online platform and, as a micro enterprise, benefits from the exemption in article 19 of that Regulation, except for the obligation under article 24(3).

2.5. The contract consists of the documents listed in point 1.13. All of them are available in the Service before the contract is concluded and can be stored and reproduced.

2.6. Where the Contract Documents diverge, the provision more favourable to the Consumer applies.

2.7. The Operator directs its activity to the Member States of the European Union and the European Economic Area, in particular France, Spain, Italy and Portugal. The Operator is established in France; the contract is governed by French law (section 20) without prejudice to the mandatory rules of the National consumer law of the Consumer's habitual residence.

3.1. The contract for the use of the Service is concluded when the User completes registration and confirms that they accept these Terms. The Contract Documents are available before that moment and can be stored and reproduced.

3.2. A contract for Paid Access and a contract for a Minutes Bundle are separate contracts, each concluded when the payment is authorised by the payment provider or, where payment is made in Coins, when they are debited. The payment button states that the User undertakes to pay and the amount.

3.3. Before the contract is concluded the User is informed of the main characteristics of the service, the period of access and its end date, the total price, what happens when the period ends, and the conditions and procedure of the right of withdrawal, including the consequences of requesting immediate performance. This information is contained in these Terms and in the Payment and Refund Terms, which remain available in the Service.

3.4. Performance of a paid service begins immediately at the User's express request, made by a checkbox next to the payment button, together with the User's acknowledgement that the right of withdrawal ends once the contract has been fully performed (articles 8(8) and 16(a) of Directive 2011/83/EU). The wording of the declaration is set out in point 9.1 of the Payment and Refund Terms.

3.5. At the moment the contract is concluded the Operator records the wording of the declaration under point 3.4, the version and hash of the edition of the Contract Documents, the Operator's details inserted into it, the date and time, and a hash of the IP address. These records are provided at the request of the User, a court or a competent authority.

3.6. After the contract is concluded the Operator sends to the email address in the account a confirmation of the purchase: what was bought, the price, the period of access or the number of minutes, the date and time on which access ends, the Operator's details and links to the Contract Documents. The payment provider's receipt is sent separately; a purchase paid for entirely in Coins is confirmed in the same way, without a receipt. The details of the purchase are also kept in the purchase history in the personal account.

3.7. The contract is concluded in the following steps: choice of a plan or bundle, confirmation of the declaration under point 3.4 and payment. Before payment the User can check and correct the order. The contract may be concluded in any language available in the Service.

3.8. Each edition of the Contract Documents has a version number, an effective date and a hash of the text; the Operator's details inserted into the text are recorded separately with each contract. The edition in force is published in the Service; the edition in force at the moment of conclusion is provided at the User's request free of charge on a durable medium.

3.9. The burden of proving that the pre-contractual information was provided and that the declaration under point 3.4 was obtained lies with the Operator.

4.1. Any natural person with legal capacity who has reached the age of 18 may register in the Service.

4.2. The User provides accurate data and keeps it up to date. The email address in the account must be operational: purchase confirmations and notices under sections 14 and 17 are sent to it.

4.3. One User — one account. Creating additional accounts to circumvent plan allowances, one-off features or measures under section 15 is not permitted.

4.4. The User keeps their means of access to the account secure and informs the Operator if they are compromised.

4.5. The account may not be transferred, sold or made available to third parties.

4.6. Consumer status is determined by the purpose for which the User concludes the contract, not by the User's own declaration.

4.7. Where there are reasonable doubts as to the User's age or identity, the Operator may request confirmation; a refusal is a ground for the measures under section 15.

5.1. The Free Plan is open-ended and requires no payment. It is available before, during and after Paid Access.

5.2. Paid Access is sold for a single payment for a definite period of 7, 14 or 30 days. The access tiers offered, their allowances and prices are published in the Service.

5.3. There is no automatic renewal and no recurring charge. When the paid period ends, access to the paid features ceases; the account and the Free Plan remain, and the User may buy a new period.

5.4. The Operator does not offer trial periods or automatically renewing contracts and does not sell Paid Access for a period longer than 30 days.

5.5. The period of access is counted in calendar days from the moment access is opened. Its start and end are stated in the personal account.

5.6. The price paid for a period does not change during that period, and the composition and allowances of the plan paid for are not reduced during the paid period (section 17).

5.7. Payment is made by bank card or another means offered in the Service through the payment provider Stripe. The Operator does not receive or store card details.

5.8. Paid Access and Minutes Bundles may be paid for in Coins in whole or in part (section 8).

6.1. A Minutes Bundle is a separate contract for a definite quantity of minutes, not access for a period.

6.2. When the order is placed, the number of minutes, the price of the bundle and the price of one minute are stated.

6.3. Minutes are debited as they are consumed, by the duration of the connected calls. Consumed time is rounded down to whole minutes.

6.4. Only connected calls are counted. A call that does not get through, a busy line or no answer is not counted.

6.5. Minutes do not expire when Paid Access ends and may be used for as long as the account exists, including on the Free Plan.

6.6. The remaining minutes are shown in the personal account; the calls made and their duration are shown in the AI space.

6.7. Where a bundle is bought at a discount together with a plan, the discounted price is the price of the bundle for all settlements between the parties.

7.1. The Operator provides a tool: access to search, to the information held in the Service's index at the moment of the query, to the contact details published in Listings, and to the Operator's own features — AI matching tasks, discussions, AI calls.

7.2. The Operator undertakes to keep the Service working with professional care. It does not undertake to achieve a result and does not guarantee that a suitable property will be found, that a transaction will be concluded, that an owner or agency will reply or agree to speak, or the currency, completeness and accuracy of User Content and of information obtained from external sources.

7.3. The characteristics described in this section and in the description of the plan chosen are the requirements for conformity of the service with the contract (Directive (EU) 2019/770).

7.4. The Operator is liable for public statements about the Service made by it, its support team or its advertising. A particular purpose of the User becomes part of the contract only if the Operator has accepted it.

7.5. The Service's database is built from Listings posted by Users and from external sources. It is not a complete register of the market, may contain out-of-date or duplicate Listings, and coverage varies by country and city.

7.6. Speech recognition, machine translation and AI answers are probabilistic technologies: errors, delays and inaccuracies are possible. This is a description of the service and does not limit the User's rights under section 9.

7.7. The operation of the Service depends on third parties: telecommunications operators, suppliers of speech and language models, mapping and property data, and the payment provider. Interruptions on their side affect the availability of the Service.

7.8. Interruptions for maintenance and updates are possible. Where an interruption affects the conformity of the service with the contract, section 9 applies.

7.9. The Service does not provide estate agency, legal, tax or financial advice, does not negotiate on the User's behalf, does not conclude tenancy or sale contracts and does not receive payments under them.

7.10. The technical requirements as to device, software and network are stated in section 19 of the Payment and Refund Terms. Where a lack of conformity is due to the User's digital environment not meeting them, the Operator is not liable for it.

7.11. When a complaint is examined the User cooperates in establishing the cause: they state the time of the event, the identifiers, the device and browser used and, where relevant, provide screenshots.

8.1. Silver and gold are internal units of account of the Service. They are not money, a means of payment, electronic money or a security.

8.2. Coins are not sold or bought: they are awarded under the Service's referral programme on the conditions of its offer. The Wallet cannot be topped up for money.

8.3. Coins are accepted only by the Operator and only in payment for the Service's own services.

8.4. Coins are not transferred between Users and are not assigned to third parties.

8.5. The rate of 10 Coins = EUR 1 applies for accounting purposes and for calculating remuneration under the referral programme; it does not oblige the Operator to exchange Coins for money.

8.6. The Operator does not buy Coins back or exchange them for money. This does not affect the right of a participant in the referral programme to the remuneration recorded in gold and paid out in money under the referral programme offer (point 8.7).

8.7. Silver is used only to pay for the Service's services. Gold is used to pay for the Service's services and also records the remuneration under the referral programme; that remuneration is paid out in euros to the participant's account connected through Stripe Connect on the conditions of the referral programme offer.

8.8. Where payment is made in Coins, silver is debited first and the remainder in gold.

8.9. Coins awarded do not expire, are not cancelled when Paid Access ends and are not cancelled for inactivity. They may be cancelled only where a breach of the rules of the referral programme has been established, with notice of the ground and a right to contest the decision under point 14.5.

8.10. A service paid for in Coins is supplied on the same conditions as one paid for in money, including the conformity regime under section 9.

8.11. On withdrawal from the contract, money paid is refunded in money by the same means of payment, and Coins debited are restored to the Wallet in the same kind, less the part corresponding to what has been supplied. Where payment was mixed, each part is refunded in the same proportion as it was debited. No money is paid in respect of Coins.

9.1. The Operator is liable for the conformity of the Service with the contract throughout the paid period (Directive (EU) 2019/770).

9.2. Where there is a lack of conformity, the User is entitled to have the service brought into conformity within a reasonable time, free of charge and without significant inconvenience. Where this is impossible or disproportionate, is not done within a reasonable time or the lack of conformity reappears, the User is entitled to a proportionate reduction of the price or to terminate the contract. Termination is not available where the lack of conformity is minor; the burden of proving that it is minor lies with the Operator.

9.3. The rights under this section cannot be excluded or limited by contract.

9.4. A complaint is submitted through the form in the Service or to [email protected]. The Operator replies on the merits within one month (section 19).

9.5. The Operator may bring the service into conformity by restoring minutes debited, repeating an AI call, re-running a matching task or extending the paid period. This does not replace the User's rights under point 9.2.

9.6. The User is not liable to pay for any period during which the service did not conform to the contract.

9.7. Where the contract is terminated for lack of conformity, the Operator refunds the part of the price attributable to the period of non-conformity and to the remaining period of access, and the value of the minutes not consumed.

9.8. The User's right to claim damages is not limited by these Terms.

9.9. The burden of proving the conformity of the service during the paid period lies with the Operator.

9.10. The Operator keeps records of the availability of the Service and of failures.

10.1. The Consumer may withdraw from a contract for Paid Access or for a Minutes Bundle within 14 calendar days from the day following its conclusion, without giving any reason. Since performance begins at the User's request (point 3.4), the right ends earlier if the contract has by then been fully performed — when the paid period expires or the Minutes Bundle is consumed (point 10.5). For the 7-day and 14-day plans the right therefore exists until the end of the paid period.

10.2. Withdrawal is declared by any unequivocal statement: by email to [email protected] or by post to 36 rue Victor Hugo, 76530 Grand-Couronne, France. Use of the model withdrawal form is optional. The time limit is met if the statement is sent before it expires.

10.3. The right of withdrawal applies until the earlier of the expiry of the 14-day period or the full performance of the contract.

10.4. On withdrawal the User pays an amount in proportion to what has been supplied (article 14(3) of Directive 2011/83/EU): for Paid Access, the price of the plan × complete days of access elapsed ÷ days in the plan; for a Minutes Bundle, the price of the bundle × minutes consumed ÷ minutes in the bundle. Days begun but not completed are not counted and amounts are rounded in the User's favour.

10.5. The right of withdrawal is lost when the service has been fully supplied — on expiry of the paid period or consumption of the bundle — because performance began at the User's request with the acknowledgement under point 3.4 (article 16(a) of Directive 2011/83/EU). If those conditions were not met, the right subsists until the end of the period under point 10.1.

10.6. Once the right of withdrawal has ended, no refund is made on the ground of withdrawal. This does not affect the User's rights under section 9 or their right to claim damages.

10.7. The refund is made within 14 calendar days from receipt of the statement of withdrawal, by the same means of payment, without any fee or deduction.

10.8. From receipt of the statement of withdrawal the Operator may close access to the paid features.

10.9. The model instructions on withdrawal and the model withdrawal form (Annex I to Directive 2011/83/EU) are set out in the Payment and Refund Terms.

10.10. The Consumer cannot waive the right of withdrawal, and no penalty or deduction applies to its exercise.

10.11. Approaching the Operator is not a precondition for disputing a payment with a bank or card issuer.

11.1. The User uses the Service in good faith and for its purpose — to search for, offer and discuss housing.

11.2. The following are prohibited in the Service:

• automated collection of the Service's data (scraping, parsing, crawling), bulk copying of Listings and contact details, and the use of programs operating outside the Service's interface;
• resale, transfer or sharing of paid features, and the use of one account by several persons;
• circumvention of plan allowances, including by additional accounts, other people's accounts or falsified device and location data;
• use of contact details obtained in the Service for purposes other than searching for and renting housing: advertising, mailings, offers of goods and services, transfer to third parties or building databases;
• posting knowingly inaccurate, duplicate or misleading Listings, or other people's photographs and descriptions without the right to use them;
• impersonating another person, or a representative of an owner, an agency or the Operator;
• bulk and unsolicited messages, spam, and advertising of third-party services;
• interfering with the operation of the Service, circumventing technical restrictions and protection measures, and reverse-engineering its code, save where permitted by law;
• use of AI calls for purposes unrelated to searching for and renting housing, for commercial offers to the called party, pranks, harassment, misleading or any unlawful purpose;
• posting illegal content, including content infringing the rights of third parties, discriminatory Listings and Listings infringing the housing legislation of the place where the property is situated;
• use of the Service, its content and data to create a competing product or to train models.

11.3. A User who posts a Listing warrants that they are entitled to offer the property and that the information in the Listing is accurate, and states the data required by the law of the place where the property is situated, including the energy performance rating where required.

11.4. A User who orders an AI call warrants that the number was obtained lawfully and relates to the Listing or to a person who has publicly offered the property. The Operator may claim from the User compensation for loss caused by a breach of that warranty; the Operator's own obligations towards the person called remain with the Operator.

11.5. Upon an objection by the person called, the number is not called again by the Service.

12.1. AI matching tasks, discussions and the assistant's answers are an auxiliary tool. They are not an offer by the Operator, do not replace the User's own verification of the information and are not professional advice.

12.2. In an AI call the agent informs the called party at the start of the conversation that it is an artificial intelligence system, on whose behalf and about which Listing it is calling, and that the conversation is processed automatically with a text transcript and summary retained and no audio recording retained (article 50(1) of Regulation (EU) 2024/1689). The content of the notice is described in the Privacy Policy.

12.3. The AI agent does not offer the called party goods or services, does not invite them to register in the Service and does not collect information beyond the subject matter of the Listing.

12.4. The Operator does not build voiceprints, does not analyse emotions from the voice and does not train its own models on conversations with third parties.

13.1. Listings, profiles, tenant profiles and messages are posted by Users. The Operator does not compose them and does not vet them in advance and has no general obligation to monitor them (article 8 of Regulation (EU) 2022/2065).

13.2. In respect of User Content the Operator is a hosting service provider and is not liable for it provided that it does not have knowledge of its illegal nature and, upon obtaining such knowledge, acts to remove it or disable access to it (article 6 of Regulation (EU) 2022/2065).

13.3. The Operator does not set the price in Users' Listings, does not edit their substantive content and does not post Listings in its own name.

13.4. The Service also contains information about properties collected by the AI agent, at the request of Users, from listings publicly available on the internet. The Operator is liable for such information as for its own content; the information for the authors of such listings is set out in the Privacy Policy and on the page named in it.

13.5. The property card displays the identity of the person who posted the Listing to the extent known to the Operator. Paid Access restricts only the display of the means of contact, not the identity of the person who posted the Listing.

13.6. Voluntary checks of individual Listings by the Operator do not mean that all Listings have been checked (article 7 of Regulation (EU) 2022/2065).

13.7. Claims relating to a property, its condition, price and the terms of the transaction are to be made against the person who posted the Listing. At the request of the User or of an authority, the Operator provides the stored version of the Listing as displayed.

14.1. Point of contact for the authorities of the Member States, the European Commission and the European Board for Digital Services: [email protected]. Languages of communication: French and English (article 11 of Regulation (EU) 2022/2065).

14.2. Point of contact for Users: the form in the Service and [email protected]. Notices of illegal content are submitted through the report function in the Service or to [email protected].

14.3. Content may be restricted automatically on the basis of reports. The decision on a report is taken after moderation.

14.4. A User whose content has been restricted or whose account has been suspended or terminated is informed of the measure and its ground by email.

14.5. A decision under point 14.4 may be contested by writing to [email protected]. Where the decision is reversed, access, content and data are restored.

14.6. Where the Operator becomes aware of information giving rise to a suspicion of a criminal offence involving a threat to the life or safety of a person, it informs the competent authorities (article 18 of Regulation (EU) 2022/2065).

14.7. The User retains the right to lodge a complaint with the Digital Services Coordinator of the Member State of their residence, to bring proceedings before a court and to seek compensation.

15.1. The Operator may restrict, suspend or terminate access to the Service or to individual features on the following grounds:

• posting knowingly inaccurate, duplicate or illegal Listings;
• impersonating another person or a representative of the Operator;
• a breach of the prohibitions in section 11;
• use of AI calls in breach of section 12;
• established fraudulent conduct, including in relation to Coins and the referral programme, and the use of payment instruments to which the User is not entitled;
• conduct threatening the security of the Service, its data or other Users;
• a requirement of law or an order of a competent authority.

15.2. The User is informed of the measure under point 14.4 and may contest it under point 14.5.

15.3. Where access is terminated by the Operator, the part of the price attributable to the period of access paid for but not supplied is refunded. Minutes not consumed are retained under section 6 and Coins under section 8.

15.4. The User may terminate the contract and delete their account at any time by a single action in the personal account, without giving reasons. This is not a withdrawal from a contract for Paid Access, which is governed by section 10.

15.5. If the Service or a paid feature is discontinued, the price for the period of access not supplied and the value of the minutes not consumed are refunded.

16.1. The rights in the Service, its software, interfaces, design, texts, databases and trade marks belong to the Operator or its licensors. The User receives only the right to use the Service for its purpose for the duration of the contract.

16.2. The extraction and re-utilisation of a substantial part of the contents of the Service's databases, and the systematic extraction of insubstantial parts, are not permitted.

16.3. The rights in content posted by the User remain with the User.

16.4. By posting content, the User grants the Operator a non-exclusive, royalty-free licence to store it, reproduce it, display it to other Users and process it technically (format, size, translation, machine-generated description) to the extent necessary for the operation of the Service and for as long as the content is posted. Copies may be kept in backups and to the extent required by law or for a dispute.

16.5. The User warrants that they hold the rights in the content posted. In the event of a justified claim by a third party, the Operator may claim from the User compensation for the loss and costs incurred.

16.6. The Operator may remove or restrict content on the grounds in section 15 and under the procedure in section 14.

16.7. The Operator does not use User Content or conversations with third parties to train its own models.

17.1. The Operator may amend these Terms for the following reasons:

• a change in legislation, regulatory requirements or case-law;
• a change in the technical environment of the Service or in its suppliers;
• the introduction of new features or the discontinuation of a feature, while the core of the service is preserved;
• security and protection against abuse;
• the correction of errors and inconsistencies in the text.

17.2. A new edition of these Terms is published in the Service with a new version number and effective date and applies to contracts concluded after it takes effect. The User is notified of the new edition by email.

17.3. Changes have no retroactive effect: the edition in force at the moment a contract for Paid Access or a Minutes Bundle was concluded applies to it.

17.4. The composition and allowances of the plan paid for are not reduced during the paid period. Where it is technically impossible to maintain them, the User may choose an extension of the paid period, a refund of the proportionate part of the price, or termination of the contract with a refund for the remaining period (article 19 of Directive (EU) 2019/770).

17.5. A change in prices applies only to purchases made after it takes effect.

17.6. The Operator supplies the updates necessary to keep the Service in conformity with the contract, including security updates, throughout the paid period.

18.1. The Operator is liable for the supply of its own services to the extent described in section 7 and for the performance of its obligations under these Terms.

18.2. In respect of User Content the Operator is liable within the limits of article 6 of Regulation (EU) 2022/2065; for information imported from external sources it is liable as for its own content. The decisions of owners, agencies and other Users and the outcome of the User's negotiations with third parties do not form part of the Operator's obligation. Dependence on third-party suppliers (point 7.7) does not limit the Operator's liability for the conformity of the service with the contract.

18.3. In relations with a Consumer the Operator's liability is not subject to a monetary cap and the Consumer's right to compensation is not limited. Nothing in these Terms limits liability for death or personal injury or for intent or gross negligence.

18.4. The Operator compensates loss which was foreseeable at the time the contract was concluded and is a direct consequence of the non-performance.

18.5. The User compensates the Operator for documented direct loss caused by an established breach of the warranties under point 11.4 and of the prohibitions in section 11. Administrative penalties imposed on the Operator for its own processing of personal data are not claimed from the User.

19.1. Complaints and claims are accepted through the form in the Service, by email to [email protected] or by post to 36 rue Victor Hugo, 76530 Grand-Couronne, France.

19.2. The Operator replies on the merits no later than one month from the submission of the complaint.

19.3. The Operator, a trader established in France, gives the Consumer free access to a consumer mediator (article L.612-1 of the French Consumer Code): CM2C, 49 rue de Ponthieu, 75008 Paris, France — tél. +33 1 89 47 00 14, [email protected], https://www.cm2c.net/declarer-un-litige.php. Recourse to the mediator is voluntary and does not deprive the Consumer of the right to bring proceedings before a court.

19.4. Where a complaint has not been resolved, the Operator informs the Consumer whether it will take part in an out-of-court dispute resolution procedure and names the competent body (Directive 2013/11/EU). The Consumer may also apply to the out-of-court dispute resolution body of the Member State of their habitual residence. The Operator has not adhered to the Spanish consumer arbitration system; a Consumer resident in Portugal may refer a dispute not exceeding EUR 5,000 to an authorised consumer arbitration centre (article 14 of Portuguese Law No 24/96).

19.5. Approaching the Operator or the mediator is not a precondition for bringing proceedings before a court or for disputing a payment with a bank or card issuer.

20.1. The contract is governed by French law. This choice does not deprive the User of the protection of the mandatory rules of the law of the country of their habitual residence (article 6(2) of Regulation (EC) No 593/2008).

20.2. The Consumer may bring proceedings against the Operator before the courts of their domicile or of the place where the Operator is established. The Operator may bring proceedings against the Consumer only before the courts of the Consumer's domicile (Regulation (EU) No 1215/2012).

20.3. The invalidity of an individual provision does not affect the remaining provisions.

20.4. Notices are given by email: to the Operator at [email protected], to the User at the address in their account.

20.5. These Terms and the pre-contractual information are published in the languages available in the Service. In relations with a Consumer the version in the language in which the contract was concluded applies; if another language version is more favourable to the Consumer, that version applies.

20.6. The User may not transfer their rights under the contract to third parties. The Operator may transfer its rights and obligations in the event of a reorganisation or sale of the Service, giving the User at least 30 days' notice; before the transfer the User may terminate the contract with a refund of the price for the period of access not supplied.

20.7. A party is not liable for non-performance caused by an event beyond its reasonable control (article 1218 of the French Civil Code). This does not deprive the User of the right to a refund for the period not supplied or of the remedies under section 9.

20.8. The Operator keeps the records relating to the contract — access and consumption logs, versions and hashes of the documents, timestamps, the declarations under point 3.4 and calculations of amounts — and provides them at the request of the User, a court or a competent authority. The User may adduce any evidence.

20.9. The Operator retains records relating to paid contracts for 6 years from the date of payment, and records relating to the contract for the use of the Service for 6 years from its termination.

20.10. The Operator has not adhered to any codes of conduct.

Serhii Poliakov EI (EI)

Entrepreneur individuel (EI) under French law, micro-enterprise regime

SIRET: 10527513500017

VAT identification number: not applicable — article 293 B of the French General Tax Code (CGI)

Address: 36 rue Victor Hugo, 76530 Grand-Couronne, France

Telephone: +33 939 24 93 33

Email for complaints, claims and personal data requests: [email protected]

Point of contact for the authorities under article 11 of Regulation (EU) 2022/2065: [email protected]; languages of communication: French and English

Address for notices of illegal content: [email protected]

Consumer mediator (article L.612-1 of the French Consumer Code): CM2C, 49 rue de Ponthieu, 75008 Paris, France — tél. +33 1 89 47 00 14, [email protected], https://www.cm2c.net/declarer-un-litige.php

Digital Services Coordinator of the Operator's Member State of establishment: ARCOM, France

The Operator's activity requires no prior administrative authorisation; the Operator does not carry on a regulated profession

Service: real-bro.com

The price of the service is total and final: it is stated as a single amount and includes all taxes and charges payable on the transaction.

Document version: 3.0. Effective date: 14 September 2026.