Payment and Refund Terms of the Real-bro Service

1.1. Operator — Serhii Poliakov EI, entrepreneur individuel (EI) under French law, micro-enterprise regime, SIRET 10527513500017, address 36 rue Victor Hugo, 76530 Grand-Couronne, France, telephone +33 939 24 93 33. The Operator owns the Real-bro service and is the party to the contract with the User.

1.2. Contact details of the Operator: email [email protected], postal address 36 rue Victor Hugo, 76530 Grand-Couronne, France, telephone +33 939 24 93 33.

1.3. Service (Platform) — the Real-bro service at real-bro.com, its subdomains and applications: property search and rental, a directory of professionals, tenant profiles, discussions, AI matching tasks, AI calls.

1.4. User — a person registered in the Service. Consumer — a User who is a natural person acting for purposes outside their trade, business, craft or profession.

1.5. These Terms govern payment for the Service's paid services, the beginning and end of their supply, the right of withdrawal, refunds, payment disputes and changes in prices. The rules for using the Service are set out in the Terms of Use, the processing of personal data in the Privacy Policy, and the referral programme in the partner programme offer. Where the contract documents diverge, the provision more favourable to the Consumer applies.

1.6. The pre-contractual information provided before the contract is concluded, including these Terms and the checkout page, forms part of the contract.

1.7. Each payment forms a separate contract for a definite period of access or a definite number of minutes. There is no automatic renewal and no recurring charge: when the paid period ends, access ceases, and the User may buy a new period.

1.8. Each edition of these Terms has a version number, an effective date and a hash of the text; the Operator's details inserted into the text are recorded separately with each contract. The edition in force at the moment of payment applies to the contract; its number and hash are recorded at the moment of payment (section 21). The edition in force is published in the Service; the edition in force at the moment of payment is provided at the User's request free of charge on a durable medium.

2.1. The paid service is access to the Platform's features with higher allowances for a definite period of 7, 14 or 30 calendar days. The access tiers offered, their allowances and their prices are published in the Service and stated before the contract is concluded.

2.2. Prices are stated in euros. The price is total and final: it is stated as a single amount, includes all taxes and charges payable on the transaction and is paid once for the whole period.

2.3. Paid access gives access to the Platform's features with allowances depending on the tier: display of the contact details of property owners (with a daily limit), search tabs, AI filters, AI matching tasks, discussions, AI calls (minutes are bought separately — section 4), and a discount on Minutes Bundles for the higher tiers.

2.4. The composition of features and the allowances of the plan chosen are stated before the contract is concluded and shown in the personal account. They are terms of the contract and are maintained throughout the paid period (section 18).

2.5. The Operator undertakes to provide access to the features listed for the paid period. It does not undertake to achieve a result: that a suitable property will be found, that an owner will reply, that a call will take place, or that information posted by Users and external sources is accurate and up to date. Where the service itself does not work as described, section 18 applies.

2.6. The period of access is counted in calendar days. The number of days and the date and time on which access begins and ends are stated when the order is placed and in the personal account.

2.7. The Service has no automatic renewal, no recurring or deferred charge, no trial period, no plan longer than 30 days and no minimum commitment period.

3.1. The free plan is open-ended access to the Service with reduced allowances. It is not paid for and is available before paid access is bought, while it lasts and after it ends.

3.2. When the paid period ends, the account reverts to the free plan. The account, its data and the content created are not deleted.

3.3. Nothing is paid for the free plan and nothing is refunded on withdrawal from it. The rules of sections 10 and 11 apply to it in so far as they do not concern the refund of money, and the rules of section 18 on conformity apply to it.

4.1. Minutes of AI calls are bought separately, in bundles, by a single payment. A Minutes Bundle is a separate contract for a definite quantity of minutes, not access for a period.

4.2. Before the contract is concluded the User is told the number of minutes in the bundle and the total price of the bundle inclusive of taxes.

4.3. Consumption is counted by the duration of the connected calls. Consumed time is rounded down to whole minutes.

4.4. Only connected calls are counted. A call that does not get through, a busy line or no answer is not counted.

4.5. Minutes do not expire. They are not tied to the period of paid access, are not cancelled when it ends and may be used on the free plan, for as long as the account exists.

4.6. The price of a bundle may depend on the tier of paid access in force at the moment of purchase: the higher tiers give a discount. The price actually paid is the basis of all subsequent calculations, including the calculation on withdrawal (section 13).

4.7. The remaining minutes are shown in the personal account; the calls made and their duration are shown in the AI space.

5.1. All prices are stated in euros, are total and final and include all taxes and charges payable on the transaction. The Operator charges no order-processing, activation or refund-processing fee.

5.2. Payment by bank card is made through the payment provider Stripe. The Operator does not receive or store card details; it receives the outcome of the transaction and its identifiers.

5.3. Where the issuing bank requires it, the payment undergoes strong customer authentication (3-D Secure).

5.4. The button by which the User concludes the contract states that the User undertakes to pay and the amount of the payment.

5.5. The contract is concluded when the payment is authorised by the payment provider or, where payment is made in Coins, when they are debited. The withdrawal period runs from that moment (section 10).

5.6. After the contract is concluded the Operator sends to the email address in the account a confirmation of the purchase: what was bought, the total price, the period of access or the number of minutes, the date and time on which access ends, the Operator's details (point 1.2) and links to the contract documents. The payment provider's receipt is sent separately; a purchase paid for entirely in Coins is confirmed in the same way, without a receipt. The details of each purchase are also shown in the purchase history in the personal account. The identification of the contract and of the payment, the date and time of conclusion, the wording of the declaration under section 9 and the version and hash of the edition of the contract documents are recorded at the moment of purchase (section 21) and are provided at the User's request free of charge on a durable medium.

5.7. If the confirmation does not arrive, the User may request the details of the purchase again through any of the channels in point 1.2. Non-receipt of the confirmation affects no right and shortens no time limit.

5.8. Where the card is denominated in a currency other than the euro, the conversion is carried out by the issuing bank at its own rate and on its own terms; conversion fees are not refunded. On a refund, the amount in euros due under these Terms is refunded.

6.1. Paid access and Minutes Bundles may be paid for with the Service's internal coins, silver and gold, at the accounting rate of 10 coins = EUR 1.

6.2. When paying in coins, silver is debited first and gold only for the shortfall.

6.3. Where the balance of coins is insufficient, the payment may be split: the coin part is debited from the wallet and the remainder is paid by bank card. Both parts relate to a single contract, and before the contract is concluded the User is told how much is debited in coins and how much in money.

6.4. Coins cannot be bought for money and the wallet cannot be topped up for money. Coins are awarded only under the referral programme in accordance with the partner programme offer.

6.5. Payment in coins is counter-performance under the contract on the same footing as payment in money. A User who has paid in coins in whole or in part retains all consumer rights, including the right of withdrawal (sections 10 to 16) and the rights in the event of a lack of conformity (section 18).

7.1. Silver and gold are internal units of account of the Service. They are not money, a means of payment, electronic money or a security. This does not affect the Operator's monetary obligation under the referral programme, the amount of which is recorded in gold (point 7.8).

7.2. Coins are neither sold nor bought: they are awarded only under the referral programme.

7.3. Coins are accepted only by the Operator and only in payment for the Service's own services.

7.4. Coins are not transferred between Users and are not assigned to third parties.

7.5. The rate of 10 coins = EUR 1 applies for accounting purposes and for calculating the amount of remuneration; it does not oblige the Operator to exchange coins for money.

7.6. The Operator does not buy coins back or exchange them for money, and no interest accrues on a balance. This does not affect the right of a participant in the referral programme to remuneration paid out in money under point 7.8.

7.7. Coins awarded do not expire and are not cancelled when paid access ends. They may be cancelled only where a breach of the rules of the referral programme has been established, with notice of the ground and a right to challenge the decision within 6 months under the partner programme offer.

7.8. A participant in the referral programme has a right to remuneration, the amount of which is recorded in gold at the rate in point 7.5. The remuneration is paid out in euros to the participant's account connected through Stripe Connect, once verification has been passed, on the conditions of the partner programme offer. The payout is performance of the Operator's monetary obligation under the referral programme, not an exchange or buy-back of internal units of account.

7.9. Silver is spent only on the Service's services and is not paid out in money. Gold spent on the Service's services is no longer paid out in money.

8.1. Performance begins immediately after the contract is concluded: access is opened and the minutes bought are credited to the balance. Performance begins within the withdrawal period at the User's express request (section 9).

8.2. The period of paid access is counted in calendar days from the moment it is opened. The date and time on which access ends are stated before payment and in the personal account.

8.3. The contract for paid access is fully performed when the paid period ends. The contract for a Minutes Bundle is fully performed when the last minute of the bundle is consumed.

8.4. The service is not treated as supplied at the moment access is opened: the Operator's obligation is performed over the paid period, and the Operator is liable for the conformity of the service with the contract throughout that period.

8.5. When the paid period ends, access ceases. No action by the User is required, no new charge is made and the account reverts to the free plan.

8.6. The User may end paid access at any time by the corresponding button in the personal account, without giving reasons. Access ceases; the account is kept and reverts to the free plan.

8.7. On such an ending, the unused remainder of the paid period is converted into silver and credited to the wallet: the days remaining are divided by the whole paid period and the resulting share is applied to the price paid; a day begun counts as a whole day and rounding is done in the User's favour. Ending access under this point is not a withdrawal from the contract: the right of withdrawal and the right to a refund of money apply under sections 9 to 17 regardless. If the User then declares withdrawal from the same contract, the silver credited is written off and the refund is calculated under section 12.

9.1. Before the contract is concluded, a checkbox with the following wording is shown next to the payment button: “Please open my access immediately after payment. I accept the Terms of Use and the Payment and Refund Terms, and I understand that once the paid period ends — or the paid minutes are used up — the service has been supplied in full and the right of withdrawal no longer applies.” By ticking the box and confirming payment, the User makes both declarations in point 9.2.

9.2. The declaration contains the User's express request that the supply of the service begin immediately, within the withdrawal period (article 8(8) of Directive 2011/83/EU), and the User's acknowledgement that once the contract has been fully performed — on expiry of the paid period or consumption of the last minute of the bundle — the right of withdrawal is lost (article 16(a) of Directive 2011/83/EU).

9.3. Both declarations are made before the supply of the service begins. The Operator records the date and time, a hash of the IP address, the version and hash of the edition of these Terms in force and the wording of the declaration; these records are provided at the User's request free of charge on a durable medium.

9.4. The request for immediate performance is not a waiver of the right of withdrawal. Its consequences are those stated in these Terms: on withdrawal within the period, the User pays for the part of the service supplied (sections 12 and 13), and once the service has been fully supplied the right of withdrawal is lost (section 16).

10.1. The Consumer may withdraw from the contract within 14 calendar days without giving any reason and without incurring any costs other than the proportionate payment for the part of the service supplied (sections 12 and 13). Since the supply begins immediately at the User's request (section 9), the right ends earlier if the contract has by then been fully performed: on expiry of the paid period or consumption of the last minute of the bundle (section 16). For the 7-day and 14-day plans the right of withdrawal therefore exists until the end of the paid period.

10.2. The withdrawal period expires 14 days from the day following the day on which the contract was concluded.

10.3. Withdrawal is declared by any unequivocal statement: by email to [email protected] or by post to 36 rue Victor Hugo, 76530 Grand-Couronne, France. No particular form is required; the model withdrawal form (section 11) may be used but is not obligatory. The statement should indicate the order concerned.

10.4. The time limit is met if the statement is sent before the withdrawal period expires.

10.5. Since the User requested that the supply begin immediately, on withdrawal within the period the User pays an amount in proportion to the part of the service supplied. The formula is set out in sections 12 and 13.

10.6. The User bears no other costs in connection with withdrawal: no penalty, fee, commission or deduction is applied.

10.7. The right of withdrawal cannot be waived. The acknowledgement under point 9.2 is not a waiver: it records the moment at which the right ends by operation of law.

10.8. The burden of proving that the information on the right of withdrawal was provided and that the declarations under section 9 were obtained lies with the Operator.

11.1. Model instructions on withdrawal (Annex I(A) to Directive 2011/83/EU):

• Right of withdrawal. You have the right to withdraw from this contract within 14 days without giving any reason.
• The withdrawal period expires 14 days from the day of the conclusion of the contract. If by an earlier moment the service has been fully supplied — on expiry of the paid period of access or consumption of the Minutes Bundle — and the supply began at your express request and with your acknowledgement of the loss of the right (section 9), the right of withdrawal is lost at that earlier moment.
• To exercise the right of withdrawal, you must inform us — Serhii Poliakov EI, 36 rue Victor Hugo, 76530 Grand-Couronne, France, [email protected] — of your decision to withdraw from this contract by an unequivocal statement (for example, a letter sent by post or by email). You may use the model withdrawal form in point 11.3, but it is not obligatory.
• To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
• Effects of withdrawal. If you withdraw from this contract, we shall reimburse to you all payments received from you without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction; you will not incur any fees as a result of such reimbursement.
• If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided to you until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract (sections 12 and 13).

11.2. These instructions and the model withdrawal form are published in the Service and are provided at the User's request free of charge on a durable medium.

11.3. Model withdrawal form (Annex I(B) to Directive 2011/83/EU). Complete and return this form only if you wish to withdraw from the contract:

• To: Serhii Poliakov EI, 36 rue Victor Hugo, 76530 Grand-Couronne, France, [email protected]
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the supply of the following service: ______________________________
• Date of conclusion of the contract: ______________________________
• Order or payment number: ______________________________
• Name of consumer(s): ______________________________
• Address of consumer(s): ______________________________
• Signature of consumer(s) — only if this form is notified on paper: ______________________________
• Date: ______________________________
• (*) Delete as appropriate.

12.1. Payment on withdrawal from paid access = the price of the plan × the number of complete days of access elapsed ÷ the number of days in the plan. The amount is rounded downwards, in the User's favour. The remainder of the price paid is refunded.

12.2. Only complete days elapsed since access was opened are counted. A day begun is not counted.

12.3. The proportion is calculated on the total price agreed in the particular contract — the amount actually paid for the plan (article 14(3) of Directive 2011/83/EU) — not on the price of another plan or an undiscounted price.

12.4. Where withdrawal is declared on the day on which access was opened, the payment is zero and the amount paid is refunded in full.

12.5. No other amounts are withheld on withdrawal.

13.1. Payment on withdrawal from a Minutes Bundle = the price of the bundle × the number of minutes consumed ÷ the number of minutes in the bundle. Minutes not consumed are refunded in full. The amount is rounded downwards, in the User's favour.

13.2. The scope of a bundle contract is measured in minutes, not by the calendar: the period of paid access has no bearing on the calculation.

13.3. The basis of the calculation is the price actually paid for the bundle, including any tier discount applied.

13.4. Once a bundle has been fully consumed, the contract has been fully performed and, where section 9 has been complied with, the right of withdrawal under that contract is lost.

13.5. Minutes debited in error and the connections listed in point 4.4 are not counted as consumed. The calculation is based on the records of calls.

13.6. Paid access and a Minutes Bundle are separate contracts. Withdrawal from one is not withdrawal from the other; each is calculated separately under its own formula.

14.1. Where the service was paid for in coins, on withdrawal the coins are restored to the wallet less the part proportionate to the service supplied, calculated under section 12 or 13 and converted at the rate in point 7.5. Coins are restored of the same kind as they were debited: silver in silver, gold in gold. No money is paid in that case.

14.2. Where the service was paid for in money, the refund is made by the same means of payment as was used for the payment, without any fee. Another means of refund is used only at the User's express direction and provided that the User incurs no costs.

14.3. Where the payment was combined, the money part is refunded in money to the same card and the coin part in coins to the wallet. The proportionate payment is allocated between the two parts in the same proportion as on payment.

14.4. A payment in money is not refunded in coins, and no coins are awarded in exchange for money received.

15.1. The refund is made without undue delay and no later than 14 calendar days from the day on which the Operator received the statement of withdrawal.

15.2. Access under the contract withdrawn from ceases when the Operator processes the statement of withdrawal; the User is informed by email.

15.3. Withdrawal from a contract does not entail the deletion of the account: it remains on the free plan.

16.1. The right of withdrawal is lost when the service has been fully supplied, provided that the supply began at the User's express request and with the User's acknowledgement of the loss of the right (section 9) (article 16(a) of Directive 2011/83/EU). If the conditions of section 9 have not been met, the right subsists until the expiry of the period under point 10.2.

16.2. Under a contract for paid access the right of withdrawal is lost when the paid period ends; for the 7-day and 14-day plans that moment falls within the 14-day withdrawal period. Under a contract for a Minutes Bundle the right is lost when the last minute of the bundle is consumed. Under a 30-day plan the right subsists for the whole 14 days and is lost on their expiry.

16.3. The right of withdrawal is also lost on expiry of the 14-day period under point 10.2, whether or not the period of access has ended by then.

16.4. The loss of the right of withdrawal does not affect the User's rights in the event of a lack of conformity of the service with the contract (section 18).

17.1. Once the right of withdrawal has been lost under section 16, no refund is made on the ground of withdrawal. This does not affect the User's rights under section 18, the refunds under point 17.2 or the right to claim damages.

17.2. Irrespective of the withdrawal period, the Operator refunds:

• a double or erroneous charge — the amount overpaid, in full;
• a payment after which access was not opened or the bundle was not credited and the Operator did not remedy this within a reasonable time — in full;
• minutes debited in error — by restoring the minutes or, where the bundle has by then been exhausted, by refunding their value in money;
• a lack of conformity of the service with the contract — under section 18.

18.1. Access to the Service and minutes of AI calls are a digital service within the meaning of Directive (EU) 2019/770. The Operator is liable for the conformity of the service with the contract throughout the paid period and for any lack of conformity which occurs or becomes apparent during that period.

18.2. The service conforms to the contract if it corresponds to the description, quantity, quality and functionality stated in the contract and at checkout, and to what may reasonably be expected of such a service, including the Operator's public statements about it.

18.3. Where there is a lack of conformity, the User is entitled to have the service brought into conformity free of charge, within a reasonable time from notification and without significant inconvenience. The Operator may refuse only where this is impossible or would entail disproportionate costs.

18.4. Where the Operator has not brought the service into conformity, has done so late or the lack of conformity reappears, the User is entitled to a proportionate reduction of the price or to terminate the contract. Termination is not available where the lack of conformity is minor; the burden of proving that it is minor lies with the Operator.

18.5. On termination for lack of conformity, the Operator refunds the part of the price attributable to the period during which the service did not conform to the contract and the part of the price paid for the remaining period.

18.6. The burden of proving that the service conformed to the contract throughout the period lies with the Operator.

18.7. The Operator's liability for a lack of conformity of the digital service towards a Consumer is not excluded or limited, as to grounds or amount.

18.8. The rights under this section exist independently of the right of withdrawal and are not lost on expiry of the 14-day period. They are exercised within the limitation period laid down by the law of the Consumer's habitual residence.

18.9. The money part of a refund is made by the same means of payment as was used for the payment (point 14.2); the coin part is restored in coins of the same kind (point 14.1).

19.1. Technical requirements for the Service: a current version of the Chrome, Safari, Firefox or Edge browser, or the Service's application; Android 10 or iOS 15 or later on a mobile device; an internet connection of at least 1 Mbit/s.

19.2. Where a lack of conformity is due solely to the User's digital environment not meeting those requirements, the Operator is not liable for it.

19.3. When a lack of conformity is examined, the User cooperates in establishing its cause by the least intrusive technical means: they state the date and time of the event, the device and browser used, the circumstances and, where possible, the identifier of the call or session. Refusal to cooperate transfers to the User the burden of proving that the cause is unconnected with their digital environment. Cooperation is not a condition for the examination of a complaint, a refund or the exercise of the right of withdrawal.

20.1. Enquiries, complaints and claims are accepted through any of the channels in point 1.2 and through the form in the Service.

20.2. The Operator replies on the merits no later than one month from the submission of the complaint.

20.3. Approaching the Operator is not a precondition for bringing proceedings before a court, for approaching a mediator, a consumer protection authority or the issuing bank.

20.4. The Operator, a trader established in France, gives the Consumer free access to a consumer mediator (article L.612-1 of the French Consumer Code): CM2C, 49 rue de Ponthieu, 75008 Paris, France — tél. +33 1 89 47 00 14, [email protected], https://www.cm2c.net/declarer-un-litige.php. The mediator may be approached once a written claim has been sent to the Operator and no satisfactory reply has been received. Recourse to the mediator does not deprive the Consumer of the right to bring proceedings before a court.

20.5. Where a claim has not been upheld, the Operator states in its reply whether it takes part in an out-of-court dispute resolution procedure and names the competent body (Directive 2013/11/EU). The Consumer may also apply to the out-of-court dispute resolution body of the Member State of their habitual residence; a Consumer resident in Portugal may refer a dispute not exceeding EUR 5,000 to an authorised consumer arbitration centre (article 14 of Portuguese Law No 24/96).

21.1. The User's right to dispute a transaction with the issuing bank arises from the law and exists in their relationship with the bank. These Terms contain no waiver of that right, and approaching the Operator is not a precondition for exercising it.

21.2. In order to prove the content and performance of the contract, the Operator records and retains:

• the version and hash of the edition of the contract documents, the price, the period of access or the number of minutes and the wording of the declaration under section 9 as shown before the contract was concluded;
• the date and time at which the declaration under section 9 was made and a hash of the IP address;
• the identifiers of the payment and of the transaction in the payment system, the amount, the currency and the outcome of the transaction;
• the dates on which access was opened and ended and the allowances of the plan;
• complaints, claims and the replies to them;
• statements of withdrawal, the refund calculation and the data on its execution.

21.3. These records are processed to discharge the Operator's burden of proof and to defend rights in disputes, on the basis of article 6(1)(c) and (f) of Regulation (EU) 2016/679, and are retained for 6 years from the date of payment. The details are set out in the Privacy Policy.

21.4. The records are provided at the request of the User, a court or a competent authority. They create no presumption and do not alter the allocation of the burden of proof (point 10.8). The User may adduce any evidence.

22.1. Access is opened and minutes are credited only after a successful payment. If the payment does not go through, no contract is concluded, no access is opened and no amount is owed.

22.2. If the payment is returned, cancelled or disputed and the funds are returned to the User, the access paid for by that payment ceases and the unconsumed part of a Minutes Bundle is written off. This is a consequence of the payment not having taken place, not a sanction.

22.3. The Operator may restrict or terminate access on the grounds laid down in the Terms of Use; the User is informed of the measure and may contest it.

22.4. A negative balance of coins arising from the reversal of a referral accrual under the partner programme offer has no bearing on access already paid for.

23.1. The price is fixed at the moment of purchase. A change in prices applies only to purchases made after it takes effect and never to a period of access already paid for or a Minutes Bundle already bought.

23.2. The amount stated before the contract is concluded remains unchanged until payment is completed.

23.3. The composition of features and the allowances of a plan already paid for are not reduced during the paid period. Where it is technically impossible to maintain them during a period already paid for on one of the following grounds (article 19 of Directive (EU) 2019/770), point 23.4 applies:

• a change in the requirements of the law or a decision of a competent authority;
• the need to remedy a vulnerability or another security threat;
• the discontinuation or a substantial change of a third-party supplier's service without which the feature is technically impossible;
• the technical impossibility of continuing to provide the feature, not caused by the Operator's own acts.

23.4. Such a change entails no cost for the User. Notice of it is given in advance by email, describing the change and the time at which it takes effect. The User may, at their option, demand an extension of the paid period, a refund of the proportionate part of the price for the period affected, or termination of the contract with a refund of the price for the remaining period; the choice may be made until the end of the paid period and within 30 days after it. For the free plan, the right of termination is exercised within 30 calendar days of receipt of the notice.

23.5. The introduction of new features and increases in allowances which do not reduce the User's access take effect without notice and give rise to no right of termination.

23.6. These Terms are amended by publishing a new edition with a new version number, effective date and hash. The edition in force at the moment of conclusion applies to contracts already concluded; the new edition applies to purchases made after it takes effect. The edition in force at the moment of conclusion is provided at the User's request free of charge on a durable medium.

24.1. The contract is governed by French law. This choice does not deprive the Consumer of the protection of the mandatory rules of the law of the country of their habitual residence (article 6(2) of Regulation (EC) No 593/2008): in France the Consumer Code, in Spain the TRLGDCU, in Italy the Consumer Code (Legislative Decree No 206/2005), in Portugal Decree-Law No 24/2014.

24.2. The Consumer may bring proceedings against the Operator before the courts of their domicile or of the place where the Operator is established. Proceedings against the Consumer may be brought only before the courts of the Consumer's domicile (Regulation (EU) No 1215/2012).

24.3. These Terms and the pre-contractual information are published in the languages available in the Service. In the event of a divergence between language versions, the version in the language in which the User concluded the contract applies; if another version is more favourable to the Consumer, that version applies.

24.4. Notices are given by email: to the Operator at [email protected], to the User at the address in their account.

24.5. The invalidity of an individual provision does not affect the remaining provisions.

24.6. The Terms of Use and the partner programme offer supplement these Terms; the Privacy Policy is the information provided under articles 13 and 14 of Regulation (EU) 2016/679 and does not form part of the contract. Where the contract documents diverge, point 1.5 applies.

Serhii Poliakov EI (EI)

Entrepreneur individuel (EI) under French law, micro-enterprise regime

SIRET: 10527513500017

VAT identification number: not applicable — article 293 B of the French General Tax Code (CGI)

Address: 36 rue Victor Hugo, 76530 Grand-Couronne, France

Telephone: +33 939 24 93 33

Email for enquiries, claims and personal data requests: [email protected]

Point of contact for the authorities under article 11 of Regulation (EU) 2022/2065: [email protected]; languages of communication: French and English

Address for notices of illegal content: [email protected]

Consumer mediator: CM2C, 49 rue de Ponthieu, 75008 Paris, France — tél. +33 1 89 47 00 14, [email protected], https://www.cm2c.net/declarer-un-litige.php

Service: real-bro.com

The Operator has not adhered to any codes of conduct; the Operator's activity requires no prior administrative authorisation

Document version: 3.0. Effective date: 14 September 2026.