Information for people called by the Real-bro assistant

The call was made by the Real-bro service, operated by Serhii Poliakov EI, entrepreneur individuel (EI) under French law, micro-enterprise regime, SIRET 10527513500017, 36 rue Victor Hugo, 76530 Grand-Couronne, France. The Operator is the controller of the called party's data (article 4(7) GDPR): it determines how the assistant works, what it asks, what is retained and for how long.

Contact for questions and requests: [email protected].

A user of the Service looking for housing asked the assistant to clarify details of a listing published with the called party's telephone number. The call concerns that listing only: the assistant asks the questions formulated by the user — price, availability, viewing arrangements, requirements as to the tenant — and returns a short summary to that user. The number was taken from that listing by the user who ordered the call.

The assistant does not offer goods or services, does not invite the called party to register in the Service and does not advertise it. The number is used only for this call about this listing and is not added to any calling list.

The conversation is conducted by a software agent based on artificial intelligence, not by a person. This is stated at the beginning of every call (article 50(1) of Regulation (EU) 2024/1689). The called party may end the conversation at any time.

The telephone number; the details of the listing the call is about; the date, time, duration and status of the connection; the language of the conversation; what the called party said during the conversation and the information about the property given in it.

No audio recording of the conversation is retained. A text transcript of the conversation and a short structured summary of the answers are retained.

Article 6(1)(f) GDPR — legitimate interest: connecting a person looking for housing with a person who has publicly offered a property and stated a telephone number for contact in that offer. A person who publishes a listing with a telephone number can reasonably expect calls about that listing.

The text transcript and the short summary — for as long as the call task exists in the space of the user who ordered the call; connection data, including the number — for as long as that user's account exists. Where a complaint or a dispute is pending, the data relating to it is kept until it is resolved.

The user who ordered the call receives the transcript and the summary. The Operator's processors process the data on its instructions: the telephony provider, the media server provider, the speech recognition and speech synthesis providers and the language model providers. Some of them are located outside the European Economic Area; transfers are made under the standard contractual clauses approved by the European Commission or on the basis of an adequacy decision. The list of processors and a copy of the safeguards applied are provided on request.

The data is not sold, is not passed to advertisers and is not disclosed to other users of the Service.

The called party may object to the processing at any time and without giving reasons (article 21 GDPR): during the call or by writing to [email protected]. Upon an objection the number is not called again by the Service.

The called party may also request access to their data and a copy of the transcript of the conversation in which they took part, rectification, erasure or restriction of processing (articles 15 to 18 GDPR), by writing to [email protected] and stating the number on which the call was received and the approximate date of the call. A reply is given within one month, free of charge. Additional identification is requested only where there are reasonable doubts as to the identity of the person making the request.

A complaint may be lodged with the supervisory authority of the country of residence — in Spain the AEPD, in Italy the Garante per la protezione dei dati personali, in Portugal the CNPD — or with the CNIL, the Operator's lead authority (3 place de Fontenoy, TSA 80715, 75334 Paris Cedex 07, France, www.cnil.fr), and proceedings may be brought before a court.

It does not create voiceprints or identify people by voice; it does not analyse emotions from the voice; it does not train models on conversations; it does not use the number for marketing, mailings or invitations to register; it does not disclose the content of the conversation to anyone other than the user who ordered the call, save where required by law.